Refund policy

Exchange Policy

At Under10K, customer satisfaction matters to us. Due to the nature of our products, we offer an exchange-only policy within 3 working days of delivery. We do not offer refunds under our standard policy.

1. Exchange Period

Customers must contact us within 3 working days of receiving their order to report an issue or request an exchange. Requests made after this period may not be accepted.

2. Exchange Eligibility

To qualify for an exchange:

The item must be unused and in its original condition.
The item must include its original packaging and any accessories.
The exchange request must be submitted within the specified period.
The item is subject to inspection and approval by our team.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 3 working days of delivery. Include your order number and clear photos or videos showing the issue.

Our team will review your request and guide you through the exchange process.

4. How to Request an Exchange

To request an exchange, email us at:

under10kshop1@gmail.com

Please include your order number, full name, reason for the exchange, and photos or videos if applicable.

Please contact us before sending any item back.

5. Important Information

Exchanges are subject to inspection and approval.
Items damaged through customer misuse or returned without their original packaging may not qualify.
Refunds are not offered under our standard exchange policy.
This policy does not limit any rights customers may have under applicable consumer-protection laws.